Metodi di pagamento

1. Accepted methods

To ensure a controlled and traceable payment process, only the following circuits are currently accepted:

Visa

Mastercard

All transactions are made in Euros (€).

No payment methods such as cash on delivery, cash, bank transfer, or cryptocurrencies are allowed.

2. Security and compliance

Payment operations are carried out through regulated channels and include several protection measures:

use of TLS/SSL protocols for secure data transmission;

integration with PCI-DSS compliant gateways;

no storage of sensitive card data (full number, expiry date, or CVV);

processing of personal data in compliance with Regulation (EU) 2016/679 – GDPR.

3. Prices and transparency

Regarding the amounts displayed:

the DDP (Delivered Duty Paid) model is applied, with customs duties and customs clearance costs included;

the amount shown at checkout represents the total to be paid, with an indication of the applicable items.

4. Payment procedure

The payment process generally follows these steps:

verification of order details, delivery address, and total amount;

selection of the Visa or Mastercard circuit;

entering card data (number, expiry date, CVV, and cardholder);

confirmation of the operation.

Upon completion of the payment, an order summary communication is generated.

If the payment is not completed, you can try with another card or contact customer support using the provided contact details.

5. Refund information

If a refund is applicable according to the current policies, the following general conditions apply:

refund method: re-credit to the card used for payment;

card validity: the card must be active;

processing times: the refund request is generally processed within 1–3 business days;

credit times: the availability of the amount may take 3–7 business days, depending on banking processes.

If the credit is not displayed within a reasonable period, you can contact customer support providing the order references.

6. Assistance and contacts

For questions related to payment methods, billing, or refunds, you can use the following channels:

Store: Giuliano Cancogni

Phone: +39 0187 24111

E-mail: info@giulianocancogni.com

address: Via Vittorio Veneto 100, 19124 La Spezia La Spezia, Italy

Hours: Monday to Friday, 9:00 AM–12:30 PM / 2:00 PM–6:00 PM